Orientation
Yorke Institute was established in 2007 as a Registered Training Provider and meets administrative, delivery, staffing, facility, marketing, financial, quality assurance and assessment standards as agreed by Federal, State and Territory Governments in Australia.
The State Government registering authority monitors and subjects us to regular external audits to verify adherence to these standards.
Qualifications
We offer the following accredited and nationally recognized qualifications from the SIT07 Hospitality Training Package:
SIT30807 Certificate III in Hospitality (Commercial Cookery)
SIT40407 Certificate IV in Hospitality (Commercial Cookery) and
SIT50307 Diploma of Hospitality
Qualifications to be issued
Students completing all assessment requirements for a qualification will be awarded a certificate, indicating completed units corresponding to the qualification. Students completing part of a qualification will be awarded a Statement of Attainment indicating which units of competency they have completed.
Competencies to be achieved
Competencies to be achieved are detailed in the course outline below
Teaching and Learning Strategies
Yorke Institute’s learning philosophy is based on assisting students to form broad conceptual understandings while gaining depth of knowledge, skills and attitudes that will benefit them in their chosen field.
This is achieved by focusing on learning outcomes for the students and implementing a range of different teaching methods to cater for different learning styles of individuals.
• The teaching methods have been developed based on industry assessment standards. Industry specialists are engaged to visit the campus to consult on best practice within the industry.
• Teaching strategies engage students as active students in the learning process using a range of assessment methods. These include; oral responses to questions, observation of performance, portfolio of evidence, written responses to questions, assignments and case studies.
• The learning environment is designed to support all students regardless of their cultural background, race or gender.
• Classes are structured to allow dialogue between students and trainers, and among students, thus encouraging them to express understandings and views and receive feedback on them.
Course Fees
• International students are required to pay fees at the time of accepting an offer of a place to study at Yorke Institute. Fees are to be paid in advance of a semester or a year
• For current students, fees must be paid in advance, before the start of the semester or by the due dates stipulated by the Accounts Team. Failure to comply with the required payment date may result in termination of a place of offer or enrolment at the Institute. Cancellation on grounds of non-payment of course fees will be reported to DIAC
• Before a unit can be repeated, the course fees in relation to the unit must be paid in full regardless of any fees that may have been paid in advance for other units.
• Course fee may be increased annually or at the discretion of Yorke Institute.
• If a visa status changes for an overseas student (e.g. becomes a temporary or permanent resident) the student will continue to pay full overseas student’s fees for the duration of the enrolled program.
Refund of Course Fees
Information on refunds is contained in the refund of course fees policy.
Attendance
Students are required to attend all classes with prescribed text books, correct uniforms and all necessary equipment to ensure they are able to meet course competencies. Students who attend classes without required uniforms and equipment may not be allowed into class. In effect, international students failing to adhere to course requirements may be reported to DIAC for failure to meet academic requirements.
Language, Literacy and Numeracy Support
Language, Literacy and Numeracy expectations are based on the National Reporting System within the guidelines of Department of Education, Employment & Workplace Relationships (DEEWR).
Students, who have been identified with any language and literacy needs, will be given further assistance. This assistance may include adapting the delivery and assessment methods to suit the needs of the students by providing a mentor, assistance through using a scribe, a fellow student to assist with assessment activities or a variation of the assessment method.(i.e.: verbal or demonstration rather than written).
Credit Transfers & Recognition of Prior Learning
Students may apply for course Credit Transfers (CT) from previous studies or Recognition of Prior Learning (RPL) based on prior experience and knowledge. Read more
Credit Transfer
Students who have completed units from their course at another institution will be given recognition (credit transfer) on presentation of a verified, transcript, award or Statement of Attainment.
Recognition of Prior Learning
Students, who believe they can meet some of the competencies in the course they will be undertaking, may apply for Recognition of Prior Learning (RPL). An application may be made only after enrolment and payment of fees and must be made using the RPL application form.
Pathways
Registered Training Organisations (RTO) and Technical & Further Education (TAFE) Colleges must recognise the qualifications and statement of attainment issued by any other RTO. This means that you may be eligible for credit towards courses delivered by other RTO’s or TAFE Colleges based on what you achieve at Yorke Institute.
Complaints and Appeals
Yorke Institute has a dispute resolution procedure that provides students with a fair and equitable process for resolving any dispute, complaint or appeal they may have. Read more
Facilities
Yorke Institute is equipped with modern and well equipped training facilities, aimed to duplicate a learning environment which is specifically targeted at developing and enhancing the student’s practical and interpersonal skills
• Fully equipped commercial grade training kitchen.
• Modern classrooms with access to computers
• Free internet access for private research and study
• CD ROM based learning resources
• Audio and video learning resources
Overseas Student Health Cover (OSHC)
International Students must have Overseas Student Health Cover (OSHC) for the entire duration of their stay in Australia. OSHC gives access to out of hospital and in hospital medical services to help maintain student health.
Access and Equity
Access and Equity promotes full and equal participation of all students and staff and to foster an environment free of discrimination and harassment. We are committed to effecting change that promotes equality of opportunity for all students.
The structures and practices at the Institute are in line with state and national legislation regarding all areas of equal opportunity, including sex discrimination, racial discrimination, disability discrimination and equal opportunity for women in the workforce. Read more
Privacy
Personal information is collected solely for the purpose of operating as a Registered Training Organisation under the Australian Quality Training Framework administered by the Victorian Government who is the registering authority. Read more
Access to Student Files
Students are able to access their file for viewing by attending Yorke Institute at 13 Elizabeth Street, Richmond. An Access to Records request form needs to be completed and forward to the Student Support Team for an appointment. The appointment will ensure the appropriate person is available to meet with at the time.
Alternatively, students may request access to their file in via email or in writing to arrange for the appropriate documentation to be sent to them based on the Privacy Act guidelines. Read more
Student Personal Details
Yorke Institute requires students to maintain personal details and information to meet with the Education Services for Overseas Students Act 2000 (Cth) (the ESOS Act) and the National Code of Practice for Registration Authorities and Providers of Education. The authority for Yorke Institute to collect this information is governed by the ESOS Act, the Education Services for Overseas Students Regulations 2001 (Cth) and the National Code.
Use of Student’s Personal Details
Yorke Institute may be required to provide personal information about students to:
• Commonwealth and State agencies.
• Fund Manager of the ESOS Assurance Fund.
• Department of Immigration & Citizenship (DIAC)
• Department of Education, Employment & Workplace Relationships (DEEWR).
Students must therefore, inform changes to their personal details to a member of the Administration Support Team immediately or within seven (7) days of their occurrence to enable us to update this information in PRISMS or our data management system.
Course Deferral or Suspension
Student Initiated Deferral
Deferment happens prior to the commencement of the course. Under exceptional circumstances and at the discretion of Yorke Institute the course commencement may be deferred up to 2 weeks after the course start date. If the student arrives later than 2 weeks after the course start date, the course will be deferred to the next term. This must be formally granted by the Student Administration Officer.
Student Initiated Suspension
Temporarily suspension of the enrolment may only be approved on the grounds of compassionate or compelling circumstances which may include:
• Serious illness or injury, where a medical certificate states that the student was / is unable to attend classes;
• Bereavement of close family members such as parents or grandparents (Where possible a death certificate should be provided);
• Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies; or
• A traumatic experience which could include: involving in, or witnessing of a serious accident; witnesses or being the victim of a serious crime, and this has impacted on the student (these cases should be supported by police or psychologists’ reports)
• Inability to begin studying on the course commencement date, due to delay in receiving a student visa.
The Student Administration Officer will use their professional judgment to assess each case on its individual merits and based on supporting evidence will determine whether compassionate or compelling circumstances exist. A response will be given in writing and a copy of the documents will be filed in the student’s folder.
The application maybe rejected if satisfactory evidence is not provided prior to the request for suspension or within a seven (7) day period after the occurrence of the circumstances.
Student Support Services
Student Support Team
The Student Support Team members are: RTO Manager, Student Administration Officer, Administration Support staff and RTO Coordinator.
The team deals with academic, general, personal and other student welfare issues. All advice and matters dealt by the team are treated as professional and confidential. If the team is unable to advice on certain matters, students will be referred to professional external services. There is no additional cost for the referral.
Academic Issues
The RTO coordinator and trainers provide guidance and support on academic issues in addition to monitoring academic progress, implementation of intervention strategies and reassessments.
Services available to students include:
• Student Orientation Program
• Student identification number and photo ID card
• English Language Support; - a system to identify and help students with English language needs to meet course requirements.
• Assistance for on job placement within the industry
• Career advice, including preparation of resumes and interview skills
• Assistance with application for Course Credit and Recognition of Prior Learning (R.P.L)
• Pre arrival Services available upon request and at an addition cost include airport transfers and arrival services and assistance with student accommodation
